We want to acknowledge the ongoing issues some players are experiencing, including server instability and client-side crashes following Update 18 and its recent hotfix. We recognise how frustrating this can be and want to assure everyone that we are fully focused on resolving these problems.
At this time, our investigations at this time indicate that these issues are not related to any of our server hosting partners. We’re working closely with QONZER and other providers, who continue to support us as we dig deeper into the root causes. Our team is actively investigating and testing potential solutions.
As soon as we have a more comprehensive understanding of the situation, we’ll share an update with the community. You can expect to hear more from us as our investigation progresses.
That being said, support from the community would really aid our investigations. We ask that if your game crashes, we ask you to go to either visit the new crashing reports forum within the Hell Let Loose Discord, or reply in the comments below, and let us know what was happening when your game crashed. This will be invaluable to our investigations.
Please can we ask that if your game crashes, we ask you to go to this forum and let us know what was happening when you crashed. This will be invaluable to our investigations
Info needed in the feedback post should include
Description of what you were doing when it crashed.,
Please see examples of what to include in the description below:
Were you in game at the time of the crash,
Were you shooting at something,
What weapon were you using,
Were you in a vehicle,
etc.,
Number of players in game at the time of crash,
What map were you on,
Were tanks being actively used in the game at the time of the crash?,
What server were you playing on?,
Please include anything else you think would be useful,
Feel free to add any images or videos of the crash/report
Finally, we’d like to thank everyone who has jumped back in to play since U18 and the hotfix, and for all your continued support so far in addressing these issues.
